Brand Management – MYBOS

Brand Management

MYBOS provides systems for building managers, facility managers and property managers to better effectively manage their building. We’ve been doing some brand management with them to help open more doors with developers (examples below).

If you feel your brand is tired and could use a refresh, get in touch with us. Smart, modern branding assists in the selling process – trust us!

May Social Media Update

We’re back again to deliver you the top 5 social media updates that you need to know about. This month we breakdown the new video call feature for Snapchat, the resurgence of QR Codes in social media, and the next big things for ‘Stories’.

How many close friends do you have? A couple, perhaps 5 or more? The average number of friends for an individual is 8.6 people. However, you may have more or less than that number – either way, Snapchat has catered to those who have double the average number of close pals.

Snapchat’s newest update features the ability to video call up to 16 of your closest friends! Yes, you read that correctly, sixteen.
All of the users involved in the video call will be able to apply filters just as they would with a regular snap.

But I hear you ask, “what if I’m REALLY popular and need to talk with more than 16 of my closests friends at once?”, Fear not, Snapchat has an option for you too! You’ll be able to voice call up to 32 snapchat users through the app!
With the rise of the #DeleteFacebook movement, Snapchat is looking to capitalise and create new ways for users to connect with each other should they choose to avoid Facebook.

In bid to make Facebook Stories a worthy contender to join the Snapchat vs. Instagram Story debate that has been raging since August 2016, Facebook is trialling a feature that uses augmented reality technology to allow users to ‘draw on the world around them’.

Soon you will be able to take your Facebook Stories to the next level by scribbling on the world around you via your phone’s camera and see your markings stay in place. This may not seem overly exciting, however the feature is able to distinguish objects and corners in the environment, such as walls which is what really sets it apart from the current Story technology among the social platforms.

The results are really quite impressive – don’t just take our word for it, watch it in action here:

Similar to home decor, social media too goes though trends and phases and this month it looks as though QR codes are the hot topic of the minute. Both Facebook and Instagram have QR code updates this month, following Snapchat who has had them in place since 2015.

If you’re a little unclear as what a QR Code is, you’re not alone. The QR stands for ‘Quick Response’, and it is a two dimensional barcode that links to information, whether that be a web page, or a person’s social media account.
Instagram has ditched the name of QR codes, and has taken on the self explanatory title of ‘Instagram Nametags’. The Nametags aim to make it easier for users to follow new friends they have just met, and for businesses to use their their Nametag across multiple social media channels, making it easier for fans to find their official Instagram account.

Onto the next QR update for this month, Facebook too has released a version of their own however their QR Code update is only applicable for Facebook Pages.

Businesses, public figures, and all people who run Facebook Pages are now able to download their unique QR code for their Facebook page in the form of digital posters to assist in promoting their page.

The most interesting aspect of this update is the ability for page managers to choose from a range of options to optimise their QR Code, including ‘liking’ the Facebook Page on the user’s behalf and automatically checking into a place of business on the social platform.

Only time will tell whether these added benefits for business will scare away the masses of public users.

Instagram is besting Snapchat in the numbers game with daily users far exceeding that of the original ‘disappearing story’ platform (300 million compared to 173 million). And it’s no real surprise when you couple Instagram, an already popular platform with the array of Instagram story ‘stickers’ such as weather widgets, linked hashtags, entertaining gifs, and voting poll options.

Instagram is ready to take the next step in sticker options with their testing a new Q&A sticker,  similar to the current poll voting option.

For those who have never used the poll voting sticker before, Instagram allows users to choose two options and then your audience has the opportunity to vote. This data presents itself as a constantly updating percentage on an Instagram Story as the users vote.

The poll sticker has been a wild success, however the Q&A sticker is about to take it to new heights, specifically the heights of communication and engagement.
Users will be able to ask a question and have their audience be able to reply privately, meaning great news for business as they can ask direct questions and get in-depth answers in return.

Which updates are you excited to use for your business? We’d love to know!

Benefits of multi-channel lead engagement


We’ve seen a big shift lately of agents wanting printed marketing pieces. From a marketing perspective, it is important to make sure you are utilising as many touch points as you can – email, print, social etc

Mashable reported that 72% of consumers prefer an integrated marketing approach. As things change, so have our interactions with media types. Customers appreciate and respond to a more stimulating approach.

Those agents that can include multi-channel marketing, reach customers willing to spend 3 to 4x more than single channel customers.

There are 3 main benefits to multi-channel marketing; increased attention – get your foot in the door, more touch points – more ways for you to build a database of potential customers & customer engagement – when customers interact with brands they like, it increased the chances of doing business.

In light of this, we have redesigned and revamped our printed marketing pieces. These pieces contain multiple design options and are completely customisable. Working with our designers, they can produce a relevant and engaging printed marketing piece to suit your brand.

Watch the video below to find out more.

To view these products, find out more or order, click here


Lighting tips to elevate your videos

Filming that is produced in a controlled environment such as a studio has a certain glow about it. You may have wondered what exactly makes studio filming look so good –  perhaps it’s the space? Or maybe the professional behind the camera? Although good video takes a myriad of variables to make it look immaculate, it is in fact lighting which plays a significant part. You can have experts behind the camera, top of the line equipment, and a perfectly rehearsed script, however if the lighting isn’t in your favour all of your resources and preparation go to waste.

Audience retention rates have been continually declining over the past decade, making it imperative that your video content be clean, clear, and of a certain quality. Low or bad lighting can leave your video looking grainy, leading to a reason for viewers to stop watching.

At Identity Marketing, we have been working with real estate agents for over half a decade and we have come to learn that it’s not always easy to find a perfect place to film video content. However with our lighting tips below, almost anywhere can be perfect for your video shoot!

Two to Tango
It takes two to tango, and that saying isn’t just for dancing.

To create an evenly lit environment indoors and to ensure lighting is even on both sides of your face, we recommend filming in close proximity to a window to take advantage of natural light, and to even this out with artificial light which is directed on the other side of your face at an angle. We find that a 45 degree angle is best, however play around with the angle for that prized picture perfect lighting.

Get Even

If you find that one side of your face is perfectly illuminated, while the other just isn’t matching up, adjust your artificial lighting side until the look is even. You’ll find that this is a two person job to get the lighting just right, so enlist a friend.

Cloudy with a Chance of Filming
Although daylight is the most common method of lighting, it must be used wisely. No day is the same for lighting as natural light will vary dependent on the weather and time of day. If possible, opt to film on days that are overcast for optimal light dispersion.

In short, a significant benefit of video lighting is to create the illusion of removing imperfections from the face. Does that seem a little too good to be true? Picture in your mind the last skincare commercial you saw – do you remember how bright the video was? It’s an industry secret to flood the faces of models and celebrities with light to make skin look incredibly youthful and to minimise any perceived imperfections in the skin, such as uneven skin tone, pores, and fine lines.

Although lighting makes the subject’s face look better on camera, the biggest reason that we go to the lengths we do for lighting is to please the audience. Viewers increasingly have a low tolerance for poor video quality, especially videos that look grainy from a lack of lighting. Professional looking videos reinforce you as an expert in your field because although it’s frowned upon to judge a book by it’s cover, thousands of years of survival and evolution has ingrained this into us, meaning if you and your video look professional, you will be perceived as a market professional from the outset.

Expert Series – Danielle Mariu


Danielle Mariu is a high performing agent operating out of Port Hedland in WA. In the last few years her market has lost 80% of it’s value, however Danielle has managed to overcome the challenges that come with a declining market through hard work, coaching, exceptional customer service, and digital marketing.

In this interview Danielle shares;

  • The importance of consistency
  • How coaching and marketing plays a part in her success
  • Her mindset in helping her customers through challenging and difficult times

This is a much watch interview for all real estate agents who are currently in a tough market and are prepared to put in the hard work and pivot to grow their market share.

Brand Management – Wilson Property

Brand Management
Wilson Property

Wilson property operates in the Victorian Gippsland region. They have racked up a number of wins to position themselves as the market leaders in their region. However, being so busy didn’t leave them much time to focus on the business’ brand identity.

This is where we came in. We refreshed all of their marketing pieces, brought them into alignment and created a new range of sales and property management visuals to help them further grow their market share.

If you feel your brand is tired and could use a refresh, get in touch with us. Smart, modern branding assists in the selling process – trust us!

Keeping your pal’s paw on the pulse 🐶


Did you know dogs need real estate services too?

The Identity Marketing team are experts in connecting real estate agents with their audiences to make the dreams of buyers and sellers come true – which now includes canine companions; a demographic that we have seen phenomenal results in.

Targeting dogs with marketing services for real estate agents is no barking matter. Dogs are the most common pet in Australia, with an estimated 4.2 million pet dogs in Australia.

We have unparalleled knowledge and experience in working with canine audiences, an audience that is continually growing.

At Identity Marketing, we are making waves in the marketing industry by being the first marketing agency to target dogs who have an interest in real estate.

Social Media
We often have doggy days in the office to better understand dogs and how they perceive marketing messages. This enables the Identity Marketing social team to really get into the minds of dogs as they create targeted social content.

The social team spends time building relationships with a wide variety of dogs to bring you the benefits! The Identity Marketing team and dogs bond by watching Keeping Up With The Karwoofians, going to brunch, and singing karaoke.

Print Products
We’re ahead of the curve by developing a bacon scented stock paper that can be used in your print items, including but not limited to Pre Listing Kits, Market Reports, and Anniversary Cards.The bacon scented stock paper is infused with key vitamins, such as vitamin B7 that are essential for dog health.

Email Marketing
Dogs have a limited spectrum of visible colours compared to their human counterparts. These colours are generally limited to greys, yellows and violet tones. We have a tried and tested colour palette of over 50 shades of grey to ensure your email marketing template stands out in the eyes of dogs when working with a limited spectrum.

Rebranding Services
Through our extensive research on the effects of real estate marketing on dogs, we discovered dogs are twice as fast humans at coming to conclusions regarding first impressions, with dogs deciding in under 4 seconds, while humans required a full 7 seconds.

With less time to make your mark on this particular audience, we use our extensive knowledge and experience to guide your brand into something that is unmissable for canines, all while ensuring not to exclude your current audience.

So, if you’re a real estate agent and you’re not pitching to puppies, you’re missing out!


P.S. Happy April Fools Day! This has been our joke for 2018, however if you require us to work with adorable puppies, we’re more than happy to accommodate your requests

April Social Media Update



This month Snapchat and Instagram are still trying to outdo one another, Twitter implements a feature their users have been suggesting for years, and Facebook implements a new status feature in their mission of finding new ways to get their users to share self made content.

A mere 4 years ago the world woke to a Twitter scandal involving Harry Styles, a former member of the very popular teen band, One Direction. Long story short, dear Harry had liked a tweet, a sexually explicit tweet which millions of tween girls then saw through his popular twitter account. For those who are unaware of how liking tweets works on Twitter, ‘liked’ tweets are saved to your profile under a section appropriately titled ‘Likes’.

User’s in the past have often liked tweets in order to save them for later, especially tweets that feature linked articles that users don’t have time to read then and there. To assist the user experience, Twitter has implemented a feature that users have been requesting for quite some time: a way to save posts for later, without it being publicly visible. However this update isn’t aimed to control saucy scandals, twitter realised that some users felt uncomfortable saving a tweet by liking it, especially if the content was sensitive, such as coverage of a tragic event.

So if you’re looking to be socially sensitive or secretly saucy online, the new Twitter Bookmark feature is the perfect addition to your Twitter perousing.

The battle for social dominance continues with Snapchat taking up arms against Instagram by fighting fire with fire, in other words, Snapchat is trialing two updates which are alarmingly similar to features that Instagram Stories have been using since 2016.

The first update is the ability to record video content ‘hands-free’. Previously, to record video on Snapchat users would be required to hold down the record button until they decided to end filming. Instagram has had this feature since December 2016, however in defence of Snapchat, Instagram only allows a 15 second recording time, while Snapchat allows its users a generous 60 seconds of hands-free video recording.

The second ‘been there, done that’ update is the introduction of tagging users in Snapchat Stories – something Instagram introduced back in November of 2016.

To use access this feature, users can @tag a user by writing their Snapchat username on any snap.

When other users view Snaps with @tags, they can swipe up to get more details on the person tagged, such as their bitmoji, their Snapcode, and an add user button.

In 1967, two studies led to the theory that communication is 55% body language, 38% tone of voice, and only 7% based on the actual words we say. Facebook status updates, along with email and tweets suffer from not being able to communicate body language and tone of voice, often leading to miscommunication. Facebook’s new update aims to encourage more original and personal content from users, while improving the issues of miscommunication. As the latest in an ever growing list of features to express oneself in status updates, Facebook is trialling voice clips as status updates. The new feature is currently only testing within India, which is the perfect testing ground due to the hundreds of local languages, and lack of keyboard capabilities for using the languages – at present only a handful of the local languages are available on Google’s Gboard or any other digital keyboard.

Instagram’s new update incorporates Instagram links, such as hashtags and user handles into Instagram bios. The Instagram Press website released a statement stating that ‘with hashtag and profile links in your bio, you can express yourself and your interests right in your profile’ which is a win for both users and a win for arguably the most creative platform of the big 4 social sites.

The update has the potential to assist users to continue gaining followers and finding new accounts to obsess over which helps Instagram avoid becoming stagnant to current users, ensuring that they return to the app regularly.

Furthermore, live links in bios encourage users to dive a little deeper into content discovery. For example, let’s say that Oprah’s Instagram features the hashtag #FruitInHats (yes, it’s a real hashtag with 4 public posts – you should check it out), you can bet your fresh produce that users will be clicking on that hashtag because it is of interest to Oprah, leading to content discovery.

With this update, Instagram has ‘you scratch my back, I’ll scratch yours’ down to a social media artform.

Will you be adding hashtags into your Instagram bio or trialling voice clips once they become available globally?

But what do I do with my hands?


Director. Film Coach. Producer. Videographer. Legend.

Director, film coach, producer, videographer, legend – the titles for Ben are endless.
Ben Fleming is not only the Senior Digital Designer at Identity Marketing, he’s our resident sportsman and table tennis terminator – but most importantly, he’s the guy who can make anyone at ease in front of the camera.

This month we asked Ben to sit us down and talk us through his process and how he gets real estate agents speaking in front of the camera like Oscar winners, which resulted in ‘Ben’s Four Commandments’ below.

Camera Commandment #1: Practice

There is a special circle in hell reserved for those who steal your car park and for those who read their script once and think they have practiced. You should be practising what you’re going to say at least 10 times, even more if you’re preparing for your first time in front of the camera.
By practicing your speech, or rather script you’ll be able to develop confidence in what you’re saying, you’ll begin to sound more natural as you familiarise yourself with the words and you can find out exactly how long you’ll be speaking for.

They say practice makes perfect, and they’re not wrong –  so ensure your practice is perfect by following Ben’s practising tips below:

  1. Practice your script standing up, especially as you’re likely to be standing when you’re being filmed.
  2. Do a practice run of filming. Watch and review the footage to see where you can improve.
  3. Read aloud! Reading in your head isn’t enough and can be misleading.


Camera Commandment #2: Project

You’ve probably heard the saying ‘children should be seen and not heard’, however Ben has a saying of his own – ‘real estate agents should be heard and understood’! Meaning that your message should be clear and audible to your audience whether they are physically in front of you or watching you on video in the comfort of their homes.

The key to voice projection is to know the difference between actually projecting your voice and shouting, because let’s be honest, shouting doesn’t win friends.

If you’re looking to improve your voice projection, Ben has three tips to get you projecting like a pro:

  1. Speak to someone at the opposite end of a room and ask for their opinion.
  2. Ensure you’re standing up straight and demonstrating good posture. This small adjustment can be the difference between your voice projecting to the floor or projecting across the room and into your audience’s ear.
  3. Talk from your chest. Ensure that your voice is coming from your lungs and diaphragm and not your throat.

Camera Commandment #3: Smile

The University of California examined the smiles of people featured in a yearbook to see if they could predict how successful they became. The results were remarkable with the widest smilers consistently ranking highest in happiness, success, and how inspiring they were perceived to be.

You can communicate the above benefits to your viewers easily by smiling! By showing your pearly whites you are able to not only come across as friendly and warm, but subconsciously you give off the aura of being incredibly successful, trustworthy, and happy!

If you needed even more incentive to smile in your videos, smiling can boost your immune system, it can relieve stress, and make you more successful at work!

Camera Commandment #4: You Do You

Put your hands in the air like you just don’t care! – okay, maybe don’t do that on camera.

There is an unwritten rule that floats around which says that you should control your hands – something that makes people become self conscious of their hand movements which then impacts filming.
Ben’s key advice is that you should be yourself and ‘you be you’. If you speak with your hands – keep at it. If you naturally keep your movements to a minimum then that’s okay too!
Each side of the hand control debate has its benefits. If you speak with your hands, studies have shown that people will view you as warm, agreeable and energetic. If you’re the type who stays still while in front of the camera, studies show that people view you as logical and analytical!
The main point to take home from this is to do you! Do what comes naturally and you’re sure to look and feel natural in front of the camera.

Be sure to implement Ben’s 4 tips into your filming to get optimum results!